Refund and Returns Policy

WrobelClub – Jatin Lifestyle Private Limited

Refund and Return Policy

Effective Date: Oct 2023

Thank you for shopping with WrobelClub! We value your satisfaction and want to ensure that you have a pleasant shopping experience with us. Our Refund and Return Policy outlines the guidelines and procedures for refunds and returns of products purchased from our online clothing store in India.

1. Eligibility for Returns and Refunds:

1.1. We accept returns and offer refunds for items that meet the following criteria:

• The item is damaged, defective, or not as described.
• The return request is made within 7 days of receiving the product.

1.2. The following items are not eligible for returns or refunds:

• Any item that has been worn, washed, or altered.
• Items without original tags and packaging.
• Personalized, customized, or made-to-order products.

2. Initiating a Return:

2.1. To initiate a return, please follow these steps:

• Log in to your WrobelClub account.
• Go to the “Order History” section.
• Select the order containing the item you wish to return.
• Follow the on-screen instructions to complete the return request.

2.2. Once your return request is approved, you will receive detailed instructions on how to return the product, including the return address.

3. Returning the Product:

3.1. When returning the product, please ensure the following:

• The item is in its original condition, with all tags and packaging intact.
• You include the original invoice or order confirmation.

3.2. We recommend using a trackable and insured shipping method for the return.

4. Refund Process:

4.1. Once we receive the returned item and inspect its condition, we will process the refund within 7-10 business days.

4.2. The refund will be issued to the original payment method used for the purchase.

5. Exchange Policy:

5.1. If you wish to exchange an item for a different size or color, you may follow the return process mentioned above and then place a new order for the desired item.

6. Cancellation of Orders:

6.1. If you wish to cancel an order, please contact our customer support team within 24 hours of placing the order. If the order has not been processed or shipped, we will initiate a full refund.

7. Contact Information:

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:

Email: [Insert Email Address] Phone: [Insert Phone Number]

8. Modifications to the Policy:

WrobelClub Jatin Lifestyle Private Limited reserves the right to modify or update this Refund and Return Policy. Any changes will be posted on our website, and the effective date will be updated accordingly.

Thank you for choosing WrobelClub for your clothing needs. We appreciate your trust in us and are committed to providing you with the best possible service.

Agar Nagar
Delhi-110086
https://wrobelclub.com